Executive Briefings

JDA Issues App to Manage Customer Engagement for Retailers

JDA Software Group Inc. has released JDA Customer Engagement Cloud, an application that supports multichannel retail commerce and optimization logic in real time.

It provides visibility to critical data such as inventory levels, product information, customer history (including access to a customer's universal online shopping cart) and customer preferences to associates who interact with the "omni-channel" customer. The tool also features in-store mobility, giving retail associates standard point-of-sale capabilities as well as support for guided price negotiation and alternative delivery options, all via a mobile device. Unique customer and supply-chain strategies can be configured into JDA Customer Engagement Cloud, which also helps to shape inventory utilization with days-of-supply calculations and profitability algorithms. Other features include allocated inventory optimization, customer order management and omni-channel price execution. The new app is delivered by JDA Cloud Services.

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It provides visibility to critical data such as inventory levels, product information, customer history (including access to a customer's universal online shopping cart) and customer preferences to associates who interact with the "omni-channel" customer. The tool also features in-store mobility, giving retail associates standard point-of-sale capabilities as well as support for guided price negotiation and alternative delivery options, all via a mobile device. Unique customer and supply-chain strategies can be configured into JDA Customer Engagement Cloud, which also helps to shape inventory utilization with days-of-supply calculations and profitability algorithms. Other features include allocated inventory optimization, customer order management and omni-channel price execution. The new app is delivered by JDA Cloud Services.

Read Full Article