Executive Briefings

Mobilizing Transportation Managers to Find the Right Answers Whenever, Wherever

Transportation managers are expected to respond to inquiries regardless of where they are or what they are doing when the question is asked. In order to respond to this flow of questions, managers must be able to access detailed shipment information that traditionally have not been available through mobile technology. This, in turn, requires systems developers to design and implement mobile information platforms that can be easily accessed from the road.

In order to do this, they need to know what kinds of questions managers are fielding from customers, suppliers, and colleagues in this era of mobile communications. As in most kinds of tool development, the key to building an excellent solution is attaining a deep understanding of the problem.

The question that most transportation managers asked for help with is probably as old as the transportation industry: What is the status of my shipment? Questions from various stakeholders typically relate to the location of a shipment, whether a load was actually dispatched, and, if it is behind schedule, why the shipment is not on time.

The problem is that identifying loads and retrieving this type of information can be tricky when the caller has only sketchy details about the transaction.

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Keywords: transportation management, TMS, transportation management systems, logistics IT solutions, logistics management, logistics services, supply chain solutions

In order to do this, they need to know what kinds of questions managers are fielding from customers, suppliers, and colleagues in this era of mobile communications. As in most kinds of tool development, the key to building an excellent solution is attaining a deep understanding of the problem.

The question that most transportation managers asked for help with is probably as old as the transportation industry: What is the status of my shipment? Questions from various stakeholders typically relate to the location of a shipment, whether a load was actually dispatched, and, if it is behind schedule, why the shipment is not on time.

The problem is that identifying loads and retrieving this type of information can be tricky when the caller has only sketchy details about the transaction.

Read Full Article


Keywords: transportation management, TMS, transportation management systems, logistics IT solutions, logistics management, logistics services, supply chain solutions