Executive Briefings

New eBay Offering Guarantees Three-Day Delivery

eBay is wading into the fast shipping wars, taking on Amazon Prime and Walmart with its new Guaranteed Delivery offering that will launch this summer on its selling platform with more than 20 million eligible items. Shoppers on eBay will also be able to search and filter items by one- and two-day delivery.

By comparison, Amazon Prime offers free two-day shipping on more than 50 million items - that is, after the $99-per-year membership fee. Amazon also offers one-day or same-day shipping on more than 1 million items, Prime Now two-hour delivery for 25,000 items.

“While the majority on eBay already ship within three days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time,” said Hal Lawton, Senior Vice President of North America at eBay in a press release.

According to eBay, if a guaranteed item arrives late, the buyer can have the shipping cost refunded. If it was free, they will get a coupon toward their next eBay purchase. Alternatively customers can return the item at no cost.

eBay’s program will give sellers the ability to find new buyers by making items searchable by delivery date. They can set their own shipping rates based on 100 regions, the proximity of their warehouse to the customer’s location and multiple shipper services. Sellers can also set what days they’re working (including weekends and holidays) and shipping cutoff times.

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By comparison, Amazon Prime offers free two-day shipping on more than 50 million items - that is, after the $99-per-year membership fee. Amazon also offers one-day or same-day shipping on more than 1 million items, Prime Now two-hour delivery for 25,000 items.

“While the majority on eBay already ship within three days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time,” said Hal Lawton, Senior Vice President of North America at eBay in a press release.

According to eBay, if a guaranteed item arrives late, the buyer can have the shipping cost refunded. If it was free, they will get a coupon toward their next eBay purchase. Alternatively customers can return the item at no cost.

eBay’s program will give sellers the ability to find new buyers by making items searchable by delivery date. They can set their own shipping rates based on 100 regions, the proximity of their warehouse to the customer’s location and multiple shipper services. Sellers can also set what days they’re working (including weekends and holidays) and shipping cutoff times.

Read Full Article