Executive Briefings

Not Home? You Can Pick Up Your UPS Package at the Drugstore.

In time for the holiday season, UPS is rolling out to 100 cities a program that requires people in some neighborhoods to fetch packages at nearby locations -- such as a druggist or dry cleaner -- if they weren't home to meet a driver.

UPS says the service, introduced a year ago in New York and Chicago, will trim costs by ending second and third delivery attempts, and can save consumers a trip to a distant customer center.

While the company said the Access Point program receives a favorable response on surveys, it's gotten mixed reviews judging from social media sites, according to John Haber, a shipping consultant in Atlanta.

Adapted from a Belgian company UPS acquired in 2012, Access Point targets neighborhoods with a high rate of failed deliveries, or what UPS internally calls "send-agains." Those include older neighborhoods, areas with rows of townhouses where the doorstep is in plain sight, or apartment buildings with no doormen, said Geoffrey Light, president of product development.

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UPS says the service, introduced a year ago in New York and Chicago, will trim costs by ending second and third delivery attempts, and can save consumers a trip to a distant customer center.

While the company said the Access Point program receives a favorable response on surveys, it's gotten mixed reviews judging from social media sites, according to John Haber, a shipping consultant in Atlanta.

Adapted from a Belgian company UPS acquired in 2012, Access Point targets neighborhoods with a high rate of failed deliveries, or what UPS internally calls "send-agains." Those include older neighborhoods, areas with rows of townhouses where the doorstep is in plain sight, or apartment buildings with no doormen, said Geoffrey Light, president of product development.

Read Full Article