Executive Briefings

OnProcess Improves Inventory Recovery, Customer Experience for Global Med Device Leader

Challenge: Medical Device Customer had challenges directed to hospital part shipments for warranty and contract events in EMEA. Primary Goals: Increase velocity and overall rate of returns; Minimize pick-up attempts surrounding returns; Maintain customer satisfaction. Auxiliary Goals: Develop enhanced reporting; Provide increased visibility into return cycle; Develop escalation procedures to help customers overcome barriers to return; Decrease transportation costs associated with multiple pick-up attempts.

Solution: OnProcess developed a proactive process that improved overall recovery and velocity of inventory.

Results: 30 day recovery increased 20% points & 90 day recovery to 96%; transportation costs reductions ALONE covered the cost of the program. Customer experience was improved as well as visibility into the process. Process is now in global rollout.

About the Solution Provider: OnProcess Technology provides transformational service solutions to Fortune 500 and emerging technology companies; providing efficiency, profitability and scale to the operation and management of their complex, global service supply chain operations. Our clients realize significant increases in revenues and customer satisfaction rates, while lowering operating costs. Innovative, effective, accountable.

Web: www.onprocess.com

Email: info@onprocess.com

Phone: 508-520-2711 x1810

Solution: OnProcess developed a proactive process that improved overall recovery and velocity of inventory.

Results: 30 day recovery increased 20% points & 90 day recovery to 96%; transportation costs reductions ALONE covered the cost of the program. Customer experience was improved as well as visibility into the process. Process is now in global rollout.

About the Solution Provider: OnProcess Technology provides transformational service solutions to Fortune 500 and emerging technology companies; providing efficiency, profitability and scale to the operation and management of their complex, global service supply chain operations. Our clients realize significant increases in revenues and customer satisfaction rates, while lowering operating costs. Innovative, effective, accountable.

Web: www.onprocess.com

Email: info@onprocess.com

Phone: 508-520-2711 x1810