Executive Briefings

Optimizing the Service Supply Chain: Managing the Network to Link the Customer to Satisfaction

The extended service network continues to get more and more complex, rapidly matching the level of complexity of service parts and products. With additional complexity the ability for the service organization to track, predict and react to issues within the service supply chain becomes more difficult. Aberdeen surveyed more than 140 service organizations who only rated themselves a 3.7 on a scale of 1-5 (1-No Visibility, 3-Visibility at Points, 5-Full Visibility Throughout) in regard to their level of visibility throughout the entire service supply chain (i.e., part / product installation to disposal).

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The extended service network continues to get more and more complex, rapidly matching the level of complexity of service parts and products. With additional complexity the ability for the service organization to track, predict and react to issues within the service supply chain becomes more difficult. Aberdeen surveyed more than 140 service organizations who only rated themselves a 3.7 on a scale of 1-5 (1-No Visibility, 3-Visibility at Points, 5-Full Visibility Throughout) in regard to their level of visibility throughout the entire service supply chain (i.e., part / product installation to disposal).

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