Executive Briefings

Parts Returns and Warranties Process Overhaul Sees $3.5M Annual Savings

Challenge: Our client's 130 branches were each responsible for managing their parts-return process and securing the appropriate credit and/or replacement parts from their suppliers. The branches had approximately 700,000 parts (across 8,300 SKUs) that needed to be analyzed manually to determine warranty status and appropriate disposition - return for credit, refurbishment or replacement or scrap. Only 10% of parts identified as defective were being returned.

Solution: Inmar worked with client and their key suppliers to implement a scalable, highly visible, rules-based, closed-loop warranty returns system - employing improved operational processes and supported by one end-to-end IT platform - that automated product warranty and disposition decisions. Inmar's proprietary systems were integrated with client's existing technology and operational infrastructure, creating a centralized returns program supporting 130 branches, coordinating with 16 major suppliers and managing 40,000 different parts numbers.

Results: Improved technician compliance by 70%, branch compliance: 96.5%, volume to suppliers: 700%. Projected annual savings: $3.5 million.

About the Solution Provider: Inmar connects trading partners through consulting, software services, and operations.  Our solutions make connections that improve quality, efficiency and collaboration in supply chain, consumer marketing, business intelligence, financial settlement and risk management. Founded in 1980, Inmar employs more than 4,200 associates in the U.S., Mexico and Canada.

Web:  www.inmar.com

Email:  solutions@inmar.com

Phone:  (866) 440-6917

Solution: Inmar worked with client and their key suppliers to implement a scalable, highly visible, rules-based, closed-loop warranty returns system - employing improved operational processes and supported by one end-to-end IT platform - that automated product warranty and disposition decisions. Inmar's proprietary systems were integrated with client's existing technology and operational infrastructure, creating a centralized returns program supporting 130 branches, coordinating with 16 major suppliers and managing 40,000 different parts numbers.

Results: Improved technician compliance by 70%, branch compliance: 96.5%, volume to suppliers: 700%. Projected annual savings: $3.5 million.

About the Solution Provider: Inmar connects trading partners through consulting, software services, and operations.  Our solutions make connections that improve quality, efficiency and collaboration in supply chain, consumer marketing, business intelligence, financial settlement and risk management. Founded in 1980, Inmar employs more than 4,200 associates in the U.S., Mexico and Canada.

Web:  www.inmar.com

Email:  solutions@inmar.com

Phone:  (866) 440-6917