Executive Briefings

Precise Tracking for Warranty Claims Among Broad Array of Failures

Challenge: A major electronics manufacturer was experiencing up to six different types of failures in one particular model. Repair requirements ranged from basic replacement of faulty mechanical parts to detailed re-soldering work of complex circuit boards. Faulty mechanical parts needed to be tracked by a variety of serial numbers in order to be reimbursed by the manufacturer's parts supplier.

Solution: Renova Technology was able to implement a repair program addressing the different failures, each requiring a different level of technical acumen. Renova also developed a customized variable billing tracking system to ensure that the manufacturer claimed faulty parts in their agreements with their suppliers.

Results: Renova Technology saved the manufacturer time by providing a range of repair services in one handling and saved costs by creating a customized billing system that enabled the identification and claim of warranty on faulty parts.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600

Solution: Renova Technology was able to implement a repair program addressing the different failures, each requiring a different level of technical acumen. Renova also developed a customized variable billing tracking system to ensure that the manufacturer claimed faulty parts in their agreements with their suppliers.

Results: Renova Technology saved the manufacturer time by providing a range of repair services in one handling and saved costs by creating a customized billing system that enabled the identification and claim of warranty on faulty parts.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600