Executive Briefings

Purolator's Customized Solution Improves Transit Time, Cuts Costs

Challenge: For a company that built its reputation on flawless customer service, this Tennessee-based B2B supplier of safety equipment was disheartened by its chronically late, and frequently error-laden shipments to Canada. Mistakes seemed to be happening throughout its entire distribution chain: Incorrect SKUs, inefficient transit routes, high costs and ineffective technology systems were among the many problems.

Solution: Purolator understood the company's commitment to customer service, and recognized that the stakes were high! Purolator customized a team-driven consolidated linehaul solution to speed shipments to Canada faster than the customer thought possible, and at a significant savings. Purolator's unique client portal allows the company’s operating systems to "talk" with Purolator's.

Results: The result has been a complete turnaround in efficiency. The company has exceeded its Canadian growth projections, and maintains its high levels of customer satisfaction.

About the Solution Provider: Purolator International is a U.S. subsidiary of Purolator Inc., Canada's largest integrated parcel and freight delivery services provider. Purolator International specializes in the air and surface forwarding of Express, Freight and Parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within Canada.

Web: www.purolatorinternational.com

Email: wedelivercanada@purolator.com

Phone: 888-511-4811

Solution: Purolator understood the company's commitment to customer service, and recognized that the stakes were high! Purolator customized a team-driven consolidated linehaul solution to speed shipments to Canada faster than the customer thought possible, and at a significant savings. Purolator's unique client portal allows the company’s operating systems to "talk" with Purolator's.

Results: The result has been a complete turnaround in efficiency. The company has exceeded its Canadian growth projections, and maintains its high levels of customer satisfaction.

About the Solution Provider: Purolator International is a U.S. subsidiary of Purolator Inc., Canada's largest integrated parcel and freight delivery services provider. Purolator International specializes in the air and surface forwarding of Express, Freight and Parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within Canada.

Web: www.purolatorinternational.com

Email: wedelivercanada@purolator.com

Phone: 888-511-4811