Executive Briefings

Report on Warranty Analytics Software Released

Manufacturers spend over 23 billion dollars of product revenue on warranty claims in the U.S. alone, and are relentlessly seeking ways to decrease these costs. A new report, IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment, examines the capabilities and strategies of key vendors of warranty analytics software. The study provides IT buyers and software vendors with a structured review of key market participants: Camstar Systems, Infernotions Technologies, Pegasystems, PTC (4CS), SAP, SAS, Teradata, We Predict, Ltd., and Ubiquiti.

Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors," says Sheila, Brennan, IDC Manufacturing Insights Program Manager.  "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."

IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.

For information on purchasing the report, contact insights@idc.com.

Source: IDC Manufacturing Insights

 

Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors," says Sheila, Brennan, IDC Manufacturing Insights Program Manager.  "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."

IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.

For information on purchasing the report, contact insights@idc.com.

Source: IDC Manufacturing Insights