Executive Briefings

Retailer Plans Route to Success with Real-Time Visibility for Delivery Operations

Challenge: In today's market with increased customer service demands on top of escalating operating costs, it's imperative to develop streamlined processes to drive operational efficiency in supply chain operations. A major retailer with home delivery service learned just how much impact the proper technology solution can have when they chose Descartes as a partner. They were challenged with a manual delivery planning process that had proven inefficient and lack of visibility into activities on the road was detrimental to their customer service.

Solution: Descartes provided an ideal solution that allowed this retailer to optimize delivery route planning and gain real-time visibility into delivery operations, along with much needed reporting capabilities.

Results: On-time deliveries improved customer service and optimized routes reduced the number of delivery trucks needed, resulting in significant cost savings. Descartes On-Demand Routing and Visibility solution, an internet based software-as-a-service (Saas) model, also provided the retailer with anywhere access to delivery data.

About the Solution Provider: Descartes is the premier provider of Global Trade Compliance, Supply Chain Execution and Mobile Resource Management services. Descartes' Global Logistics Network (GLN) unites businesses and trading partners, allowing cost effective collaboration and maximized productivity and efficiency. Trading partners that connect to the GLN join Descartes' Federated Network, the world's most extensive multi-modal network with over 35,000 trading partners connected.

Web: www.descartes.com

Email: info@descartes.com

Phone: (800) 419-8495

Solution: Descartes provided an ideal solution that allowed this retailer to optimize delivery route planning and gain real-time visibility into delivery operations, along with much needed reporting capabilities.

Results: On-time deliveries improved customer service and optimized routes reduced the number of delivery trucks needed, resulting in significant cost savings. Descartes On-Demand Routing and Visibility solution, an internet based software-as-a-service (Saas) model, also provided the retailer with anywhere access to delivery data.

About the Solution Provider: Descartes is the premier provider of Global Trade Compliance, Supply Chain Execution and Mobile Resource Management services. Descartes' Global Logistics Network (GLN) unites businesses and trading partners, allowing cost effective collaboration and maximized productivity and efficiency. Trading partners that connect to the GLN join Descartes' Federated Network, the world's most extensive multi-modal network with over 35,000 trading partners connected.

Web: www.descartes.com

Email: info@descartes.com

Phone: (800) 419-8495