Executive Briefings

Returns: The 'Ticking Time Bomb' of Multichannel Retailing
Returns: The 'Ticking Time Bomb' of Multichannel Retailing

Tom Enright, research director with Gartner, talks about his recently completed survey on the challenges that are confronting multichannel retailers today, with a particular focus on the issue of returns. He offers his view on what constitutes excellence in the returns process. [Run Time (Min.): 12:09]

Tom Enright, research director with Gartner, talks about his recently completed survey on the challenges that are confronting multichannel retailers today, with a particular focus on the issue of returns. He offers his view on what constitutes excellence in the returns process. [Run Time (Min.): 12:09]

Returns: The 'Ticking Time Bomb' of Multichannel Retailing