Executive Briefings

SaaS-Based Order Management Systems Catching On, Study Claims

Deployment of SaaS-based order management systems is beginning to catch on, says a recent survey, which found that 51 percent of respondents are either already implementing such systems or are planning to move to mostly SaaS-based solutions within the next two years.

SaaS-Based Order Management Systems Catching On, Study Claims

The report, "SaaS Is The Default OMS Approach In An Omnichannel World," was commissioned by Order Dynamics and conducted by Forrester. Among the key findings are:

• Sales, commerce and fulfillment solutions, including OMS, are top technology priorities for 62 percent of retailers and brands over the next 12 months.

• Top omnichannel OMS operational objectives and goals for 2016 include: increasing order-level profitability (42 percent), leveraging enterprise inventory more efficiently (38 percent) and understanding customer order cost analysis (34 percent).

• The most important order routing factors for distributed order management strategy include: individual location inventory, order profitability and customer loyalty.

• 25 percent of respondents said that advanced omnichannel OMS functionalities were either unavailable in their OMS or they weren’t planning to use them at all.

• 42 percent of survey respondents said they have integrated their OMS with core enterprise applications such as point-of-sale/service (POS) and enterprise resource planning (ERP) apps.

Source: Order Dynamics

The report, "SaaS Is The Default OMS Approach In An Omnichannel World," was commissioned by Order Dynamics and conducted by Forrester. Among the key findings are:

• Sales, commerce and fulfillment solutions, including OMS, are top technology priorities for 62 percent of retailers and brands over the next 12 months.

• Top omnichannel OMS operational objectives and goals for 2016 include: increasing order-level profitability (42 percent), leveraging enterprise inventory more efficiently (38 percent) and understanding customer order cost analysis (34 percent).

• The most important order routing factors for distributed order management strategy include: individual location inventory, order profitability and customer loyalty.

• 25 percent of respondents said that advanced omnichannel OMS functionalities were either unavailable in their OMS or they weren’t planning to use them at all.

• 42 percent of survey respondents said they have integrated their OMS with core enterprise applications such as point-of-sale/service (POS) and enterprise resource planning (ERP) apps.

Source: Order Dynamics

SaaS-Based Order Management Systems Catching On, Study Claims