Executive Briefings

Service Provider Lends Critical Insight during Manufacturer's Dispute with End-User

Challenge: A billion dollar telecommunications equipment manufacturer encountered a dispute with their Fortune 500 customer. The equipment was passing Renova Technology's rigorous quality assurance tests but was subsequently failing internal quality testing at one particular client location and was being deemed unusable for consumer market installation.

Solution: Renova Technology incurred travel expenses and went on site to this particular location to defend their customer, the equipment manufacturer. Upon investigation, Renova Technology discovered that the internal testing apparatus being used by the manufacturer's client was not properly calibrated for the equipment and was therefore reporting a false indication of failure.

Result: Renova Technology first informed their customer, the manufacturer, of the discrepancy and allowed the manufacturer to explain the issue to their end-user. Renova Technology's commitment to service and critical insight saved the manufacturer millions of dollars in pending legal fees and the potential scrapping of working units.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600

Solution: Renova Technology incurred travel expenses and went on site to this particular location to defend their customer, the equipment manufacturer. Upon investigation, Renova Technology discovered that the internal testing apparatus being used by the manufacturer's client was not properly calibrated for the equipment and was therefore reporting a false indication of failure.

Result: Renova Technology first informed their customer, the manufacturer, of the discrepancy and allowed the manufacturer to explain the issue to their end-user. Renova Technology's commitment to service and critical insight saved the manufacturer millions of dollars in pending legal fees and the potential scrapping of working units.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600