Executive Briefings

Service Provider's Flexibility Keeps Client's Customer Satisfaction High

Challenge: A model of LCD monitors sold to a self-maintainer exhibited multiple permutations of three different design failures emanating from three different areas in the units. Though the manufacturer's customer normally repaired their own equipment, they required the manufacturer to perform repair on this particular model.

Solution: Renova Technology developed a complex matrix of repair activities per serial number for the 8,000 units. This required a customization of their information systems to handle the project. Renova implemented a hybrid solution, performed proactive repair on the units with an increased risk for failure, and developed a billing system that charged different divisions of the manufacturer.

Result: Due to Renova's flexibility, adaptability, and innovation, the manufacturer was able to maintain customer satisfaction, receive a detailed account of repair activities, and appropriately assign costs to a variety of departments and their suppliers.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600

Solution: Renova Technology developed a complex matrix of repair activities per serial number for the 8,000 units. This required a customization of their information systems to handle the project. Renova implemented a hybrid solution, performed proactive repair on the units with an increased risk for failure, and developed a billing system that charged different divisions of the manufacturer.

Result: Due to Renova's flexibility, adaptability, and innovation, the manufacturer was able to maintain customer satisfaction, receive a detailed account of repair activities, and appropriately assign costs to a variety of departments and their suppliers.

About the Solution Provider: Renova Technology provides component level circuit board repair along with supporting logistic and data reporting and analysis services. They have been serving major electronics manufacturers in the information systems, telecommunications, cash handling and security equipment industries for nearly two decades. Renova's custom reverse logistics programs help manufacturer's reduce costs.

Web: www.renovatechnology.com/case-studies

Email: solutions@renovatechnology.com

Phone: 770-325-5600