Executive Briefings

Supporting Around the Clock Digital Document Management Systems Availability

Challenge: Serving Fortune 50 to 500 companies in industries such as finance, publishing, and legal, this international provider of digital document management technology and services is known for its reliability of 24/7 printing, sorting, and binding of documents, billing transactions and other material critical for business operations.

Solution: To adhere to strict service level agreements, service parts (ranging from $100-$75,000 per part) must be accurately tracked and available to field technicians as quickly and efficiently as possible. They selected Choice Logistics for our expertise in high tech service parts management and established processes for unprecedented real-time inventory visibility to support more than 600 technicians.

Results: The relationship has increased service performance levels and vastly improved inventory integrity, now 100 percent. Average on-time performance is at an all-time high of 98 percent, while NFO activity is almost half for a cost savings/avoidance of about a half million dollars annually.

About the Solution Provider: Choice Logistics provides critical service parts logistics for global technology manufacturers and third-party service organizations supporting high availability equipment. Its network of 800 strategic stocking locations, linked by global trade and transportation management services, and a unified technology platform help clients drive profitable revenues, strong reputations, and close customer relationships.

Web: www.choicelogistics.com

Email: info@choicelogistics.com

Phone: 1-800-593-2108, x.4107

Solution: To adhere to strict service level agreements, service parts (ranging from $100-$75,000 per part) must be accurately tracked and available to field technicians as quickly and efficiently as possible. They selected Choice Logistics for our expertise in high tech service parts management and established processes for unprecedented real-time inventory visibility to support more than 600 technicians.

Results: The relationship has increased service performance levels and vastly improved inventory integrity, now 100 percent. Average on-time performance is at an all-time high of 98 percent, while NFO activity is almost half for a cost savings/avoidance of about a half million dollars annually.

About the Solution Provider: Choice Logistics provides critical service parts logistics for global technology manufacturers and third-party service organizations supporting high availability equipment. Its network of 800 strategic stocking locations, linked by global trade and transportation management services, and a unified technology platform help clients drive profitable revenues, strong reputations, and close customer relationships.

Web: www.choicelogistics.com

Email: info@choicelogistics.com

Phone: 1-800-593-2108, x.4107