Executive Briefings

The Enterprise Can Mine the Data in the Social Media Its Customers, Partners Use

Just about every organization with customers (and prospects, competitors, and stakeholders) who use social media realizes by now that online social sources can be mined for significant enterprise business value. People post facts (true or not), experiences and opinions -- to blogs, Facebook, Twitter, YouTube, you name it -- related to brands, product and service quality, and competitive position. Yet the social-media analytics state-of-the-art is siloed and unsophisticated.

Industry needs a socialization of data that would bring social data into BI and enterprise-analytics platforms. This would drive social-media strategy in coordination with other enterprise channels, incorporating social-media insights into everyday operations. We're talking comprehensive analytics -- total enterprise awareness -- for fully informed business decision making. The goal is not unlike that of DARPA's abandoned Total Information Awareness program (living on at an archival site), albeit built for business.

True 360-degree views must encompass enterprise feedback and social media and location intelligence. Turn the equation around: comprehensive social-media strategies will rely on the full set of enterprise data sources, including operational and transactional systems, to the greatest feasible extent.

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Just about every organization with customers (and prospects, competitors, and stakeholders) who use social media realizes by now that online social sources can be mined for significant enterprise business value. People post facts (true or not), experiences and opinions -- to blogs, Facebook, Twitter, YouTube, you name it -- related to brands, product and service quality, and competitive position. Yet the social-media analytics state-of-the-art is siloed and unsophisticated.

Industry needs a socialization of data that would bring social data into BI and enterprise-analytics platforms. This would drive social-media strategy in coordination with other enterprise channels, incorporating social-media insights into everyday operations. We're talking comprehensive analytics -- total enterprise awareness -- for fully informed business decision making. The goal is not unlike that of DARPA's abandoned Total Information Awareness program (living on at an archival site), albeit built for business.

True 360-degree views must encompass enterprise feedback and social media and location intelligence. Turn the equation around: comprehensive social-media strategies will rely on the full set of enterprise data sources, including operational and transactional systems, to the greatest feasible extent.

Read Full Article