Executive Briefings

The Last Mile Can Be the Most Painful

In a marketplace more crowded than it has ever been, companies know that in order to be successful they need to get deliveries right or risk customer churn. Consequently, a significant number of organizations are now taking painstaking steps to ensure the smooth running of their supply chain from the outset. This often includes best-of-breed order-processing systems, well-organized delivery fleet equipped with the latest SatNavs, and implementing many other technologies designed to improve internal supply chain efficiency at a high monetary cost.
However, many still get hit financially when they reach customers' doorsteps and find that no one is home for collection. Companies waste millions each year on customer 'no shows'; for large organizations delivering thousands of items each day, an unsuccessful delivery rate of just five percent can translate into a vast expenditure. What to do?
Source: Manufacturing & Logistics IT

In a marketplace more crowded than it has ever been, companies know that in order to be successful they need to get deliveries right or risk customer churn. Consequently, a significant number of organizations are now taking painstaking steps to ensure the smooth running of their supply chain from the outset. This often includes best-of-breed order-processing systems, well-organized delivery fleet equipped with the latest SatNavs, and implementing many other technologies designed to improve internal supply chain efficiency at a high monetary cost.
However, many still get hit financially when they reach customers' doorsteps and find that no one is home for collection. Companies waste millions each year on customer 'no shows'; for large organizations delivering thousands of items each day, an unsuccessful delivery rate of just five percent can translate into a vast expenditure. What to do?
Source: Manufacturing & Logistics IT