Executive Briefings

The Retail CIO's Impossible Job of Making Everybody Happy

Why is it that the same retailers who will replace a finance clerk's desktop like clockwork every four years will let their POS linger for eight, nine, 10 or more years? Why is it that data centers can be consolidated and servers can be virtualized but e-commerce still operates as a separate channel? The answer is simple: politics.

Becoming a CIO is a lot like running for office. You have to make a lot of promises to get the job. Once you get the job, you have high expectations to deliver on a lot of competing interests (a lot of people to keep happy). You find way more ghosts in your closet from your predecessor than you expected. You get about four years to make everything happen, or they will find someone else to do the job. Sound familiar?

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Keywords: retail supply chain, supply chain management IT, value chain IT, information technology in retail sector

Becoming a CIO is a lot like running for office. You have to make a lot of promises to get the job. Once you get the job, you have high expectations to deliver on a lot of competing interests (a lot of people to keep happy). You find way more ghosts in your closet from your predecessor than you expected. You get about four years to make everything happen, or they will find someone else to do the job. Sound familiar?

Read Full Article


Keywords: retail supply chain, supply chain management IT, value chain IT, information technology in retail sector