Executive Briefings

Trucking Company Improves Customer Service with Real-Time Intelligence

Challenge: One trucking company client implemented Cheetah Freight to intelligently inject technology into their dispatch management process to provide real-time shipment status information to their customers, provide improved decision making tools to P&D dispatchers, and improve the outbound load planning process.

Solution & Results: As a result of implementing Cheetah Freight, they are now able to provide more accurate driver ETA's and real-time delivery status information to their customers, on demand. This information combined with real-time driver locations has helped improve the decision-making ability of dispatchers, resulting in improved service and P&D productivity. Most important, their customers benefit by receiving instant access to better information on delivery and pickup status, knowing not only where a shipment has been but also where it is going, when it will arrive, and when the recipient has signed for it-all in real time. Overall, this enhanced customer visibility provides the carrier with a significant competitive advantage.

About the Solution Provider: Cheetah Software Systems provides intelligent solutions to automate and optimize route planning, pickup assignment, dispatch, and customer service. Fully scalable, Cheetah's affordable solutions improve productivity and profitability for carriers of any size. Private fleet and LTL customers utilize GPS-enabled wireless devices to schedule, route, dispatch, and track drivers and shipments.

Web: www.cheetah.com

Email: info@cheetah.com

Phone: 888-CHEETAH

Solution & Results: As a result of implementing Cheetah Freight, they are now able to provide more accurate driver ETA's and real-time delivery status information to their customers, on demand. This information combined with real-time driver locations has helped improve the decision-making ability of dispatchers, resulting in improved service and P&D productivity. Most important, their customers benefit by receiving instant access to better information on delivery and pickup status, knowing not only where a shipment has been but also where it is going, when it will arrive, and when the recipient has signed for it-all in real time. Overall, this enhanced customer visibility provides the carrier with a significant competitive advantage.

About the Solution Provider: Cheetah Software Systems provides intelligent solutions to automate and optimize route planning, pickup assignment, dispatch, and customer service. Fully scalable, Cheetah's affordable solutions improve productivity and profitability for carriers of any size. Private fleet and LTL customers utilize GPS-enabled wireless devices to schedule, route, dispatch, and track drivers and shipments.

Web: www.cheetah.com

Email: info@cheetah.com

Phone: 888-CHEETAH