Executive Briefings

True, I Can Track a Parcel, But It's Still Late. What to Do?

Major parcel delivery services have given customers access to sophisticated online-tracking systems, making it possible to know precisely where one's goods are at any given time. But knowledge isn't always power. What can a customer do if an important package is not at the front door when it's supposed to be, other than complain?
Source: CRM Buyer

Major parcel delivery services have given customers access to sophisticated online-tracking systems, making it possible to know precisely where one's goods are at any given time. But knowledge isn't always power. What can a customer do if an important package is not at the front door when it's supposed to be, other than complain?
Source: CRM Buyer