Executive Briefings

Unlocking the Value in Product Returns

There are many opportunities to recapture value from returned products and, in the process, strengthen customer relations, says Jeff Jorgensen of Spinnaker, a global supply chain and execution company. Jorgensen details a number of these opportunities and outlines some of the major challenges and success factors that companies face in managing the reverse supply chain. [Run Time (Min.): 7:52]

There are many opportunities to recapture value from returned products and, in the process, strengthen customer relations, says Jeff Jorgensen of Spinnaker, a global supply chain and execution company. Jorgensen details a number of these opportunities and outlines some of the major challenges and success factors that companies face in managing the reverse supply chain. [Run Time (Min.): 7:52]