Executive Briefings

What Customer Service? I Don't Speak Monotone!

The call that everyone dreads is not the one that breaks the silence in the middle of the night, but any one placed during the day that puts us in unavoidable contact with customer service robot lady. You know her. She is only one ring away from most businesses, barricading customers from any rational attempt at service. She was likely created when some company executive with a vendetta against common sense replaced the receptionist with a recording. The trouble with these robot ladies is that they offer limited menu options, none of which has anything to do with your reason for calling. And heaven forbid you deviate from any of the choices. "I'm sorry, but I do not understand . . ." No surprise there, I don't speak monotone.
Source: CRM Daily

The call that everyone dreads is not the one that breaks the silence in the middle of the night, but any one placed during the day that puts us in unavoidable contact with customer service robot lady. You know her. She is only one ring away from most businesses, barricading customers from any rational attempt at service. She was likely created when some company executive with a vendetta against common sense replaced the receptionist with a recording. The trouble with these robot ladies is that they offer limited menu options, none of which has anything to do with your reason for calling. And heaven forbid you deviate from any of the choices. "I'm sorry, but I do not understand . . ." No surprise there, I don't speak monotone.
Source: CRM Daily