Executive Briefings

What Happens to Employees Who are Displaced by Automation?

When automation is implemented, the first concern is "What about the people?!?" APQC's research shows that after automating the sales order entry process, fewer than 2 percent of organizations laid employees off. Thirty-four percent of organizations that implemented sales order entry automation moved those employees to customer facing positions in the organization. Find out what else these organizations did with their talent after automating the sales order entry process.

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When automation is implemented, the first concern is "What about the people?!?" APQC's research shows that after automating the sales order entry process, fewer than 2 percent of organizations laid employees off. Thirty-four percent of organizations that implemented sales order entry automation moved those employees to customer facing positions in the organization. Find out what else these organizations did with their talent after automating the sales order entry process.

Download Report