Executive Briefings

You Can Outsource and Keep Control of Customer Service

Outsourcing has its fans and its detractors. Many companies would like to take advantage of promised cost-savings, but they're reluctant to entrust such critical activities as customer service to third-parties. Now, a home-based call center pioneer is offering to show them how to get the best of both worlds by setting up their own distributed agent networks.
Source: CRM Buyer

Outsourcing has its fans and its detractors. Many companies would like to take advantage of promised cost-savings, but they're reluctant to entrust such critical activities as customer service to third-parties. Now, a home-based call center pioneer is offering to show them how to get the best of both worlds by setting up their own distributed agent networks.
Source: CRM Buyer