Challenge: A distributor of industrial equipment found itself saddled with siloed applications running in a fragmented IT environment that provided little visibility. Productivity suffered as staff had to manually process, import and export data across multiple systems, and a lack of real-time client information was causing needless delays and lost opportunities for sales and customer service.
Solution: As the #1 Cloud Business Software provider for ERP, CRM and Ecommerce technology, NetSuite was able to merge all disparate IT silos into one unified cloud platform. In addition, NetSuite enabled the distributor to realize double-digit revenue gains and significant customer service improvements.
Results: Since implementation, the distributor now enjoys real-time data access across 11 offices, a streamlined supply chain, optimized stocking, and newly automated sales and purchase order processes.
About the Solution Provider: #1 Cloud Business Software. More than 30,000 organizations depend on NetSuite’s single integrated business suite. Built from the ground up for the cloud, NetSuite lowers costs and reduces hassle for IT. One data model spanning back office financials to customer records to professional services provides complete visibility and simplified integration.