Challenge: A global solution provider for the glass container industry with production locations in Sweden, United States, China and Malaysia wanted to continually drive customer satisfaction and maintain a competitive advantage through established quality initiatives throughout the supply chain. However, the company realized that they were managing critical quality processes with separate regional systems, communicating issues via email, which has resulted in a network of disparate systems that lacked the global visibility needed.
Solution: With TrackWise EQMS, the company was able to simplify what they were doing, eliminating multiple redundant/legacy systems to address quality issues. To date, the company is using TrackWise EQMS to run nine quality-related processes (e.g. CAPA, Deviations, Investigations) across twelve locations, improving performance and productivity, and providing the needed transparency regarding the current state of any issue at any time.
Results: Implementing TrackWise EQMS has provided them with the visibility and the required metrics & reporting for actions to be taken on a timely and efficient basis, while increasing customer satisfaction through timely issue resolution.
About the Solution Provider: For 20 years, Sparta Systems has been helping customers bring products to market safely and efficiently by delivering quality management software solutions that provide control and transparency throughout the enterprise and their critical supplier network.