Online Drop-Ship Retailer Grows Business by Improving Supplier Relationships

Challenge: An online, drop-ship retailer was having a hard time managing supplier order fulfillment as ordering volumes increased. Traditional solutions only allowed process efficiencies for the retailer's larger suppliers, but didn't extend across the smaller suppliers who were just as important.

Solution: TrueCommerce delivered OneTime, a cloud-based, supplier management platform, which allowed a leading school equipment and furniture supplier to automate its drop-ship supplier ordering, shipping and invoicing processes. This gave the company the ability to quickly add more suppliers, provide a larger product selection to its customer base and manage its suppliers much more efficiently.

Results: The supplier expanded its target audience without increasing costs related to the labor required to manage an ever-increasing amount of orders. With a system in place that could easily track orders, stop an endless cycle of using phone, fax or email to get updated information, and create a consistent procure-to-pay process, the company can now handle its increase in order volumes with ease.

About the Solution Provider: TrueCommerce is a global provider of trading partner connectivity and integrated solutions. We’re a true extension of your team, managing the onboarding process with each of your suppliers and facilitating ongoing management of the program. We connect suppliers at any sophistication level or size, putting an end to managing your ordering process via phone or email.



Phone: 724-940-5520, option 1