Challenge: Our client, a family of distinct but related businesses involved in a variety of services such as recycling, material handling, and equipment sales, found that 95 percent of loads were never updated about a shipment location, and the other five percent would only be called when an issue arose, and in the majority of those instances it was after the fact.
Solution: Our client chose to enable MacroPoint's patented software to track shipments and proactively address issues. Designed to give real-time visibility into load status, the load location solution provided arrival and departure notification and out-of-route monitoring by tracking the location of a driver’s mobile phone or existing in-cab ELD/GPS devices.
Results: We were able to reduce our client's administrative and management costs by $15,000 per month as well as allow them to improve customer service by notifying customers of changes in pick up or delivery schedules.
About the Solution Provider: Headquartered in Cleveland, Ohio, MacroPoint designs freight monitoring and tracking solutions for shippers, brokers and 3PLs. Founded in 2011, MacroPoint’s patented, automated load monitoring and tracking software provides load location visibility to third parties.