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Eight Business Technology Trends to Watch
Technology alone is rarely the key to unlocking economic value: companies create real wealth when they combine technology with new ways of doing business. Through our work and research, we have identified eight technology-enabled trends that will help shape businesses and the economy in coming years. These trends fall within three broad areas of business activity: managing relationships, managing capital and assets, and leveraging information in new ways.
Managing relationships
1. Distributing cocreation
The Internet and related technologies give companies radical new ways to harvest the talents of innovators working outside corporate boundaries. Today, in the high-technology, consumer product, and automotive sectors, among others, companies routinely involve customers, suppliers, small specialist businesses, and independent contractors in the creation of new products. Outsiders offer insights that help shape product development, but companies typically control the innovation process. Technology now allows companies to delegate substantial control to outsiders--cocreation--in essence by outsourcing innovation to business partners that work together in networks. By distributing innovation through the value chain, companies may reduce their costs and usher new products to market faster by eliminating the bottlenecks that come with total control.
Information goods such as software and editorial content are ripe for this kind of decentralized innovation...
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In the Beginning ... Was Product Lifecycle Management
Concentrating on the product development aspect of PLM, Marisa Brown, senior program manager at APQC, looks at the drivers, metrics and business processes necessary for a successful outcome. While not discounting efforts to capitalize on trends, she says that organizations are better served by a long-range vision for research and development. A structured new-product process leads to success, but only if a governance process also is in place....
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Six Resolutions You Can't Afford Not to Make for 2009
Yes, we know everyone had a great New Years party. We saw the ball drop from Big Apple, watched celebrations all over the globe, and optimistically made the same old New Year resolutions again. But what about the resolution for your industry and the global economy in general? What does the dawn of 2009 have for your industry? Let's evaluate some of the events, which will mold the fortune of many organizations in 2009.
As the sun was setting for 2008, I remembered the highlights of 2008 and wondered what 2009 will bring for our economy, especially for IT. The year 2008 was the year to remember with many things that will mold the economic forecast for 2009:
1. The US presidential election and hope for better change
2. The financial, housing, and automotive industries' crises, which resulted in historic unemployment in US
3. The fluctuation in crude oil prices
4. The global economical crisis
As we know, with any challenges or threats there come opportunities, so we should consider the negative economic effect of 2008 as excellent opportunity to make the best out of it. It's never too late to make a pledge for positive change, especially when it comes to improving your business position. Here are few important ones:...
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What, If Anything, Should Contact Centers Move Into the Cloud?
In these days of scary economic news (and 2009 budget planning often reflects that uncertainty), many contact centers are considering a question that has been bubbling under the surface for a couple of years now. That is: Is it a good idea to offload some of the technological infrastructure to a hosted provider? Every contact center is unique, so...
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Business Intelligence and Your Gut Should Work Together
A recent article in CIO was entitled "To Hell with Business Intelligence: 40 Percent of Execs Trust Their Gut." First of all, we should hope that 100 percent (not 40 percent) of execs trust their gut, but the proper phrasing of this question is, do they rely on it to the exclusion fact-based reasoning? You can't separate gut from analytics, because...
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Top-Ten Disruptive Technologies and CIO Issues for 2009
This Research Alert summarizes key findings from two recently published Strategic Perspectives focusing on five of the most important and disruptive technologies to watch in 2009, as well as five critical key issues for CIOs to manage.
While readers may want to dig deeper into the original source Perspectives, which includes relevant customer quotes, or an expanded set of critical issues to be addressed and Strategic Planning Positions (SPPs) per each technology or topic, this Research Alert provides an interesting quick-and-dirty snapshot of where enterprise IT is heading over the next 12-24 months.
Why is it Happening? Let's begin with the list of top disruptive technologies, all of which are of increased interest as a result of the current economic downturn:...
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Rolling Forecasts May Be in Your Future if Your BPM System Can Handle It

"Not to beat about the bush, but the budgeting process at most companies has to be the most ineffective practice in management. It sucks the energy, time, fun and big dreams out of an organization. In fact, when companies win, in most cases it is despite their budgets, not because of them."
These are the words of Jack Welch, the former General Electric chairman, in his best-selling book, Winning. He is not alone. More and more CFOs at American companies are...
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Microsoft Teams With Infosys to Offer Supply-Chain Visibility, Collaboration Tools to Manufacturers
Microsoft Corp. and Infosys Technologies have forged a marketing alliance to promote software and services that enable improved supply-chain visibility for manufacturers. The partners are addressing the areas of performance management, analytics, collaboration and event-based exception management. Their arrangement includes the offering of specialized modules, which provide data and intelligence for the performance of after-sales service, procurement, inventory and demand-management functions. The modules contain pre-built...
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