In their enthusiastic sprint to launch these services and capture market share, many Broadband/Telecom/Satellite companies are spawning new businesses on top of their existing business lines, and in many cases using the same or similar support infrastructure.  As a result, there is significant exposure to service gaps, systems and reporting problems and scalability challenges. All of these can cause unforeseen operating and capital costs, as well as negative customer experiences which damage the overall brand and can cause defections.

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