Distribution Center operations have correctly received more visibility (and scrutiny) as a key part of an organization's supply chain. Whether this is due to a change in order profiles, smaller, more frequent orders, or due to a slippage in metrics or a budget variance, managers must be prepared to address this increased level of visibility and accountability. Progressive managers are rethinking and retooling their operations to excel at customer service requirements while identifying new opportunities to reduce their own operating costs. Their ultimate challenge, however, is to convert marketplace demands into competitive (and profitable) differentiators for their companies. But how?

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