Retail returns are projected to reach $460 billion by 2017, outpacing projected ecommerce sales by $20 billion. To stay ahead of the competition, retailers need to consider revamping their returns strategy to provide a seamless returns process for the consumer while decreasing the cost of returns for the company.
This whitepaper from Sedlak Management Consultants details how return policies are changing to increase customers' brand loyalty and identifies which strategies are the most effective to improve customer satisfaction and achieve higher recovery value.
Please CLICK HERE to view this whitepaper.
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