E-commerce has always presented challenges for reverse logistics supply chains. Customers shopping online expect free, frictionless shipping for purchases and returns, forcing omnichannel and pure-play e-commerce retailers to optimize their returns processes to stay competitive. The COVID-19 pandemic drastically increased online shopping, exacerbating these challenges for companies already struggling to meet shifting demand. Most retailers require a third-party logistics provider to help navigate the complex web of reverse supply chains. When choosing a reverse logistics provider, manufacturers and retailers must focus on five key areas when evaluating a provider’s capabilities, solutions and company values.
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