For many businesses, the pandemic has ushered in a new, chaotic order when it comes to securing the reliable transportation of goods. Two major changes have resulted from this disruption. First, shippers are often breaking shipments into hundreds of smaller packages and sending them directly to consumers, who have come to expect near-instant delivery. Second, the carrier market has tightened due to higher demand and an ongoing shortage of staff, either through attrition or illness. In other words, shipping operations have become enormously more complex and difficult to manage. To meet these challenges, businesses need to go beyond traditional fixes in the form of application programming interfaces (APIs) and into the realm of comprehensive carrier management systems.

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