Few businesses today need convincing that their product quality is a crucial factor for success. Unfortunately, ongoing global tensions like the Russia-Ukraine war and China’s zero COVID policy have increased the need for companies to lower their supply chain risks and operational costs.

In today's complex world, ensuring consistent quality throughout easily disrupted supply chains can feel like an uphill battle — but it's a battle that businesses can't afford to lose. In fact, costs related to poor quality can eat up 15-20% of sales revenue.

According to Shopify, two-thirds of the products purchased online are returned for preventable reasons like damage, poor quality, or receiving an item that does not match its description. When 22% of consumers can be driven away by a single negative review, it comes as no surprise that effective quality improvement programs help businesses achieve higher margins, better customer satisfaction and stronger brand loyalty. This guide offers 6 practical steps to minimize the cost of poor quality in your supply chains — and can help you gain a competitive advantage through quality excellence.

Please CLICK HERE to download the white paper.