A major-brand omnichannel apparel seller had a returns backlog of 650,000 units in its forward-bound fulfillment center. This backlog was diluting new corporate sales directives by restricting the movement of outbound goods; causing unacceptable margin loss from ineffective and inefficient returns liquidation.
Inmar moved returns processing to its facility to relieve the backlog and retain value and interfaced with the client's returns initiation platform to automate receipts/credits. Inmar also replicated the client's specific inspection and repackaging process to evaluate returned products’ eligibility to be returned to stock. Additionally, Inmar implemented a new liquidation program to improve value recovery in secondary markets.
Inmar processed all 650,000 units and recovered $45M for the client. Additionally, 130+ employees - temporarily focused on reverse logistics - returned to their forward-bound fulfillment duties. This also "freed-up" space in the client's facility, enabling faster throughput and ultimately satisfying corporate's sales objectives.
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