
In 2008, MCA Connect began working with one of the world’s most well-known technology brands. Founded in 1984, the company empowers countries, communities, and customers to use technology to realize their dreams.
At the time, the company was selling PCs and laptops directly to consumers, custom assembling each unit according to buyer specifications. However, building a brand based on custom configuration and low prices carried a unique set of challenges.
As part of their high-volume, high variability, configure-to-order (CTO) model, the company had established its six global manufacturing facilities completely differently. For example, each factory relied on different processes to produce the same products. Each facility also had a unique IT footprint with up to 600 physical servers onsite. And across facilities, operations relied on more than 70 highly customized applications to guide each unit through the factory and out the door.
On top of that, the global PC market was shifting from the traditional CTO model towards standard product configurations. And a massive acquisition soon introduced several new challenges.
Here's how MCA Connect helped the global manufacturer and its acquired division solve these challenges to:
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