Over the past few years, there has been a shift in consumer buying habits and values, forcing retailers to rethink their fulfillment strategies to remain competitive. As commerce becomes more complex, the need for an integrated, robust technology foundation becomes more important than ever. A functionally rich order management system (OMS) is key to unifying commerce and delivering seamless customer experiences.

This guide discusses everything retailers need to know about an order management system, including:

What is an Order Management System?

• The difference between technology platforms with light order management features vs a dedicated, built-for-purpose OMS
• Parameters that drive a retailer to need an OMS
• Where an OMS fits in the technology stack
• Key benefits of an OMS 

The Four Pillars of OMS

• Inventory visibility
• Order orchestration
• Omnichannel fulfillment
• Customer care 

Must have features for an Order Management System

• Integration-first approach
• Microservices architecture
• Broad understanding of supply chain and commerce

Retailers that embrace the ever-changing landscape and adopt critical technology like an order management system can differentiate themselves and truly stand out as leaders in retail – and drive omnichannel agility, profitability and transformation. Enterprise brands and retailers leverage Körber's OMS to optimize their order management processes – from store front to front door. Ready to master the order management process and make your OMS a competitive differentiator?

Please CLICK HERE to download the guide.