Servigistics, Inc., a vendor of software for service lifecycle management (SLM), has acquired Conduit Internet Technologies, Inc., a provider of content-management applications for original equipment manufacturers and dealer-based service organizations. Conduit's tools will give Servigistics' customers greater visibility and access to the content necessary to support their distribution channels, according to chief executive officer Eric Hinkle. Servigistics will integrate Conduit's SmartEnterprise Suite (SES) and accompanying Webstore as the service content management component of SLM. SES enables users to manage and share content. An administration console allows for the real-time delivery of data on products, parts and support. The system impacts the way that manufacturers generate Web-based product catalogs, print catalogs, price lists, illustration parts manuals and service parts catalogs. It also handles electronic business transactions, quote and order management, and product configuration. Webstore lets OEMs, distributors and dealers create tailored Web-based storefronts through a software-as-a-service (SaaS) offering.
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