Your customer service representative answers a call from an irate customer. "This darn thing I bought just doesn't work!" he exclaims. "I've tried and tried to get help from your service folks, but they're always late and they can't fix it either. I've had it with you guys. I want my money back!" Big Data can help you retain that customer.

The business of helping people live longer, healthier lives is not taken lightly in any regard. Suppliers to Boston Scientific must guarantee extremely high quality and delivery, because the smallest imperfection or delay could be life-threatening. For this reason, the entire supply chain depends on efficiency and quality. The global indirect sourcing and procurement (GISP) organization at Boston Scientific is responsible for all strategic and tactical procurement of indirect materials and services, using a center-led operating model to organize sourcing around the world.

More than 40 percent of companies that outsource intend to conduct a bid or rebid for part of their network to a logistics service provider within the next 12 months, according to the Outsourced Distribution Report by Tompkins Supply Chain Consortium.

Manufactured exports - a bright spot of the U.S. economy in recent years - are set to surge. Combined with jobs created as a result of reshoring, higher U.S. exports could add 2.5 million to 5 million jobs by the end of the decade, as manufacturers shift production from leading European countries and Japan to take advantage of substantially lower costs in the U.S., according to new research by The Boston Consulting Group.

Corporate executives and workers from dozens of refineries, glass-makers and other business groups bombarded members of the California Air Resources Board with complaints about an upcoming auction of credits allowing them to release greenhouse gases.

Manufacturing is one industry that is wasting data for lack of the means to quickly and effectively analyze it.

Aging infrastructure for marine ports, inland waterways and airports threatens more than a million U.S. jobs according to a new Failure to Act report from the American Society of Civil Engineers (ASCE).

Manufacturing data tend to be a leading indicator for the rest of the economy. The recent weakness is more an indication of future conditions than present ones, meaning the U.S. manufacturing renaissance of the last two years may be about to take an extended breather.