Analyst Insight: There has been significant debate spanning 20 years about the validity of the "perfect order" metric, which measures the quality of product delivery. The debate mostly focuses on how the metric is calculated and if it is a valid measurement of supply chain performance. But, a more relevant part of the discussion is the mentality that drives organizations toward perfect performance.

Analyst Insight: Leading companies have a portfolio of true end-to-end supply chain metrics, use those metrics in key processes such as S&OP, supplement the metrics with customer and supplier dashboards, and have an open attitude and metrics culture that drives them through an upward spiral of increasingly higher levels of performance. Most importantly: they understand they cannot be good at everything, and they consciously manage tradeoffs.

Analyst Insight: Today's supply chain managers operate in a distributed, networked environment, where multi-tier process visibility and effective partner collaboration are critical to success. In order to successfully balance the risks and rewards of this new environment, companies need to have much more transparent and responsive supply chains than in the past.

Analyst Insight: Before investing in new programs for procurement or other functional areas, organizations must evaluate each program thoroughly as implementation can be a time-consuming and expensive process. However, in many cases the long-term benefits may compensate for the short-term pain.

Analyst Insight: 2009 painfully taught organizations the value of having a flexible, modular, agile supply chain - from planning through to execution. Companies learned that being prepared for uncertainty with the right people, processes and technology can be the key to business survival. CPG companies that have maintained and developed their talent, redefined their processes and strengthened their supply chain capabilities can look forward to a rewarding, yet challenging, 2010.

Analyst Insight: The performance benefits of mobile devices and voice technologies in order fulfillment are well-established, and their usage is a hallmark of Best-in-Class performance. RFID, however, is still maturing in this space. What it does provide, especially for manufacturing and transportation, is added traceability both inside and outside the warehouse.

Analyst Insight: Don't be fooled by the dismal lack of progress in government venues on climate-change agreements or environmental legislation. The smartest companies are already pushing the frontier to bigger and bolder green agendas to gain competitive advantage, with the added benefit of enhancing their reputations for true corporate responsibility.