In an increasingly competitive industry, retailers can no longer rely on providing the right product at the right price, with customer service taking center ground in the battle for consumers’ hard-earned cash.
Challenge: A global third-party logistics provider (3PL) was looking for distance calculations between fixed locations to be used for cost analysis, bid response and rate quoting. The company also wanted predictive calculation capabilities for shipment delivery delays based on real-time traffic incident data.
More than a million chain saws are being recalled because they have a faulty power switch that could fail to shut off the tool. Other recalled consumer products include pottery wheels and playground slides.