With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.
Technologies are coming online that can allow companies with a smaller footprint, or with workflows in tighter spaces, to reap the benefits of robotics and automation without having to write a giant check.
Taking a holistic view, executives are looking to implement technology and processes that enable resilience not only to address the current supply chain landscape, but to future-proof for the next set of challenges.
Logistics experts are busy considering ways in which their supply chains can be redesigned so as to avoid the kind of congestion that has brought international goods movement to a virtual halt at major ports. But in the meantime, the system is crying out for some form of immediate relief.
Whether you manufacture food, pharmaceuticals or automobiles, the long tail of the supply chain is becoming increasingly complex, with the potential to introduce significant risk to the organization.