The product return process has long been neglected at companies, written off as a necessary expense that adds no value. The returns function and any process related to it is often given the bare minimum of time and consideration. Typically, once an item is returned, it's thrown into the back of a warehouse and forgotten about while a new product was shipped to the customer.
Project44 has introduced volume less-than-truckload rating APIs (automated programming interfaces) to allow for real-time volume rate exchange between carriers and their shipper, broker and third-party logistics provider customers.
Analyst Insight: Given today's intensely competitive business environment, as well as consumers who are more informed and demanding than ever, it's imperative that companies develop customer-driven operations that create a distinctive experience through supply chain capabilities. Simply put, product/service features and pricing are no longer enough to meet customer expectations. And since customers in different segments often have very different needs, generic supply chain capabilities won't cut it. - Joseph S. Roussel; Global Operations Advisor, PwC; Brad Householder, Principal, PwC
Nearly 70 percent of retailers are still struggling to evolve from an omnichannel model to one that truly puts the customer front and center, according to The O Alliance, a consulting firm focused on helping retailers create circular commerce.
Hermes, a provider of e-commerce and omnichannel services for fashion and lifestyle brands, has made available Smartful, a one-stop application that gives U.S.-based companies access to the same global, full-service options that the company has previously offered only to large online retailers.