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Home » Keywords » multichannel retailing

Items Tagged with 'multichannel retailing'

ARTICLES

Almost Everyone Likes Option to Buy Online, Then Pick Up Items in Physical Stores, Study Says

March 29, 2016
Retale
Ninety-nine percent of consumers who take delivery of online orders in brick-and-mortar stores are pleased with the experience, according to a recent survey. Twenty-nine percent said the option is why they placed the order in the first place.
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Macy's Credits RFID With Reducing $1Bn of Inventory in Omnichannel Initiative

January 26, 2016
Fierce Retail
Macy's is turning to RFID to support omnichannel initiatives, specifically its "Pick to the Last Unit" (P2LU) program. The retailer will use Tyco Retail Solutions' inventory visibility platform to access its full inventory throughout its entire store base.
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UK Customers Like 'Click & Collect' Convenience, But Problems Plagued This Christmas Season

January 13, 2016
JDA
More than a third (36%) of Christmas "Click & Collect" shoppers in the United Kingdom encountered issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report.
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Despite Record E-Commerce Sales, 69 Percent of Online Shopping Carts Abandoned

January 12, 2016
Fierce Retail
Although e-commerce sales accounted for more than $340bn in 2015, a recent Baymard Institute study revealed that about 69 percent of online shopping carts were still left abandoned. Why so many unfulfilled digital sales?
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Mobile Sales Account for 30 Percent of Holiday Season's Growing E-Commerce

January 7, 2016
Fierce Retail
E-commerce revenue jumped 21 percent this holiday season over last year as mobile sales continue to climb - 30.4 percent of online sales were placed on mobile devices, according to Custora.
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Amazon Reportedly Accounts for Half of Online Sales Growth in U.S.

January 6, 2016
Fierce Retail
Amazon now accounts for roughly 50 percent of all online retail sales growth in the United States and 24 percent of total retail sales growth, according to Macquarie Research.
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Omnichannel Is All About Fulfillment, And Retailers Need to Think The Process Through Carefully

December 28, 2015
ChainLink Research
Today, omnichannel is so much broader than just the technology platform the customer uses for purchases - web, store, mobile, catalogue and so on. At its heart it is really about fulfillment - the customer's choice of fulfillment.
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Good Customer Service Online as Important as It Is In-Store

December 22, 2015
CRM Daily
Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.
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Death of Physical Stores Greatly Exaggerated, Says New Head of Shopping Center Trade Group

December 22, 2015
Chain Store Age
The demise of physical stores has become a familiar narrative during the holiday season, but nothing could be further from the truth, according to one man better positioned than most to know.
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Weaker Canadian Currency Could Help Domestic Merchants Regain Business From U.S. E-Commerce Giants

December 3, 2015
Research and Markets
B2C e-commerce in Canada is dominated by U.S.-based retailers, according to a report from Research and Markets. However, local Canadian retailers could be favored this year by weaker Canadian currency with respect to the U.S. dollar.
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