Customers expect e-commerce retailers to provide free shipping and returns. Robert Escobar, vice president of operations with Gwynnie Bee, talks about the challenges that his company faces in meeting those demands.
Same-day and next-day delivery are not services normally associated with furniture stores, but City Furniture is changing that in South Florida. City's fast delivery program, which began 12 years ago, has become a key competitive advantage and is changing customer expectations for the industry.
The Affordable Care Act is having a huge impact on the healthcare industry. And supply-chain is at the leading edge of the transformation. Vance Moore, vice president of operations with Mercy, talks about how the discipline is helping healthcare providers to adapt.
Ernie Kremling, vice president of operations with KMG Chemicals Inc., relates the story of how the company selected a 3PL, and what kind of issues it was out to solve in the process. He is joined by Frank McGuigan, president of transportation management with Transplace.