Reverse Logistics

CSCMP's State of Logistics Report: Get Used to the Fog

Wed, 17 Jun 2026 00:00:00 -0400

Redesign the operating model, not just the network, the annual report's authors concluded.

Agentic AI and the $706B Returns Dilemma

Fri, 15 May 2026 00:00:00 -0400

Today, dashboards flag costly return rates, suspicious refund activity, or locations with abnormal behaviors. The insights are helpful, but typically arrive after the fact.

The Growing Importance of ESG During Customer Returns

Mon, 04 May 2026 00:00:00 -0400

Every product that comes back into a supply chain activates a network of human touchpoints.

Understanding The Hidden Tradeoffs in Circular Supply Chains

Wed, 29 Apr 2026 00:00:00 -0400

For supply chain leaders, the focus is determining where circular strategies create value, and where their complexity outweighs the benefits.

Mastering Returnable Transport Items (RTIs) in Peak Seasons

Wed, 15 Apr 2026 00:00:00 -0400

Returnable Transport Items (RTI) losses of 10–15% and lack of real-time visibility are critical bottlenecks in peak-season supply chains. RFID and BLE tracking enable end-to-end asset visibility, reducing costs, improving throughput, and strengthening operational resilience.

The Elements of Supply Chain Resilience and Effective Recall Management

Thu, 26 Feb 2026 00:00:00 -0500

Resilient supply are better prepared to manage a recall, thanks to proper preparation and training, integrated systems and data, and alignment with trading partners.

Proof in the Process: What Recalls Reveal About Supply Chain Readiness

Fri, 20 Feb 2026 00:00:00 -0500

Technology, regulation and global data standards are coming together to create more connected, transparent supply chains that can respond to safety risks with more speed and precision.

Why Returns Fraud Is a Top Priority for Reverse Logistics in 2026

Mon, 02 Feb 2026 00:00:00 -0500

Accessible and accurate returns data, collaboration between retailers and returns partners, and advances in software and AI, are all helping to tackle the growing problem of returns fraud.

Holiday Returns to Reach $160B this Year

Thu, 18 Dec 2025 10:30:08 -0500

Return rates have more than doubled since 2019, and will reach 17% this holiday season.

Tech-Driven Deliveries

Tue, 21 Oct 2025 00:00:00 -0400

Generative AI is enhancing the driver experience in last-mile routing.

Beyond Buy: Securing the Post-Purchase Supply Chain

Wed, 27 Aug 2025 00:00:00 -0400

The future of e-commerce doesn’t end at checkout. What happens afterwards also defines the customer relationship.

AI-Driven Insights: What Retailers Can Learn From Returns

Fri, 15 Aug 2025 00:00:00 -0400

Returns will always be an issue at retail, but companies that tighten their strategies to reduce returns as much as possible can bring new life to their businesses.

How Reverse Logistics Is Reshaping Retail’s Future

Tue, 08 Jul 2025 00:00:00 -0400

Reverse logistics is growing beyond just dealing with returns. It's helping brands and retailers to stand out, changing how they think about sustainability and growth.

‘No Questions Asked’ Broke Retail. Can Ambient IoT Fix It?

Tue, 01 Jul 2025 00:00:00 -0400

The explosive growth of e-commerce, driven by ever-liberalizing return policies, has turned reverse logistics into one of the retail industry’s biggest challenges.

Greener Returns: How AI Cuts Costs and Carbon in Reverse Logistics

Fri, 06 Jun 2025 00:00:00 -0400

A focus on efficient returns can help retailers strengthen their environmental, social and governance efforts, by reducing volumes and mitigating fraud.

How Smarter Reverse Logistics Can Slash Costs and Carbon Footprints

Mon, 05 May 2025 00:00:00 -0400

The future of retail depends on reimagining returns as an opportunity for innovation.

How AI Can Save the U.S. 13M Gallons of Fuel

Mon, 05 May 2025 00:00:00 -0400

While the transition to electric or alternative fuel trucks faces many obstacles, AI offers a solution to reduce fuel consumption right now.

Supply Chains 2025: The Uncertainty Principle

Mon, 03 Feb 2025 00:00:00 -0500

The future contains much uncertainty, but also a wealth of opportunities for innovative and far-thinking enterprises.

Will 2025 Be the Year of the Exchange Economy?

Mon, 06 Jan 2025 00:00:00 -0500

Retailers need to reimagine the exchange economy to meet consumers’ needs without sacrificing revenue.

Retailers Balance Return Policies with Fight Against Fraud

Thu, 02 Jan 2025 00:00:00 -0500

Across Appriss Retail's 60 U.S. retail clients, total merchandise returns in 2024 were valued at $685 billion, and made up more than 13% of all sales.

Boxing Day Retail Returns Jump 15% in 2024

Mon, 30 Dec 2024 12:34:04 -0500

The largest increase in returns came from cosmetics and personal care items, which saw a 36% year-over-year jump.

Best Buy Charts a Path to Zero Waste in Its Supply Chain Facilities

Mon, 30 Dec 2024 00:00:00 -0500

For consumer electronics and home appliance retailer Best Buy, washing waste of out of the system is an effort that has grown in ambition and scope.

How the Supply Chain Ecosystem Can Transform Your Operations

Thu, 12 Dec 2024 00:00:40 -0500

Businesses are prioritizing agility, resiliency and sustainability, as they navigate rising transportation and freight costs, complexities in demand forecasting, and gaps in visibility.

AI and Retail Returns: Can Pixels Solve a Physical Problem?

Fri, 15 Nov 2024 00:00:00 -0500

Retail returns involve real products and logistics, and as much as artificial intelligence promises to streamline things, it needs one crucial component: physical data.

Embracing Automation in the Secondary Device Economy

Thu, 07 Nov 2024 00:00:00 -0500

Automation is transforming the mobile device industry, with a significant impact on consumers’ daily lives and the environment.

‘Serial’ U.K. E-Commerce Returners Responsible for One Quarter of Returns, Report Finds

Fri, 25 Oct 2024 11:00:00 -0400

Serial returners, who make up 11% of shoppers, will send back an average of £1,400 of products each this year, totaling £6.6bn, the report found.

Podcast | Consumer Return Fraud: How Bad Is It?

Fri, 11 Oct 2024 00:00:00 -0400

Last year, total losses from the practice amounted to $101.1 billion, causing a massive headache for retailers.

Returns Fraud Estimated to Cost E-Retailers Billions

Wed, 11 Sep 2024 13:18:28 -0400

E-tailers have struggled to keep up with a flood of returns, and have often loosened rules for consumers making them.

U.K. E-Tailer to Charge Shoppers Who Regularly Return Large Amounts Of Goods

Fri, 06 Sep 2024 13:46:39 -0400

Asos has cited the battle against high return rates as a significant part of its effort to cut costs, as it tries to boost profits.

How Tech Innovation Is Modernizing Product Repairs in the Supply Chain

Thu, 29 Aug 2024 00:00:00 -0400

As manufacturers strive to maintain high standards of quality and service, the intricacies of handling repairs can become a bottleneck, leading to delays, increased costs and customer dissatisfaction.