Executive Briefings

FedEx and the Science of Service: 2012 CSO Summit Sponsor Series

In a global service economy are your customers being effectively supported? Can your service organization improve, and provide to management better visibility into your operation to help them make faster strategic decisions regarding the service organization? I don't think there are easy answers to these questions, but our data reveals that service organizations stay up at night contemplating these real world concerns.

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In a global service economy are your customers being effectively supported? Can your service organization improve, and provide to management better visibility into your operation to help them make faster strategic decisions regarding the service organization? I don't think there are easy answers to these questions, but our data reveals that service organizations stay up at night contemplating these real world concerns.

Read More