Executive Briefings

Fortune 100 Manufacturer Sees 85% Customer Service Improvement in Under 3 Months

Challenge: Improving the experience of customers is the goal of every supply chain - and a smooth, transparent order process is critical to that experience. As a Fortune 100 manufacturer known for quality, our client had to ensure their customers had the best experience possible, which meant gaining greater control and visibility over their order process to pinpoint and prevent problems.

Solution & Results: Within nine weeks of implementation, our client achieved an 85% improvement in problem discovery and resolution time, and a 75% reduction in the number of problem orders. Other clients, including the majority of the 25 top-ranked supply chains, have experienced similar improvements in process visibility and overall efficiency.

About the Solution Provider: Software AG is the global leader in Business Process Excellence. The majority of the Top 25 Supply Chains rely on Software AG's webMethods technology to improve process visibility and efficiency. Contact us for a complimentary analysis to see how your supply chain stacks up against your peers on key metrics.

Web:  http://www.softwareag.com/us

Email:  fastresults@softwareag.com

Phone:  (703) 860-5050

Solution & Results: Within nine weeks of implementation, our client achieved an 85% improvement in problem discovery and resolution time, and a 75% reduction in the number of problem orders. Other clients, including the majority of the 25 top-ranked supply chains, have experienced similar improvements in process visibility and overall efficiency.

About the Solution Provider: Software AG is the global leader in Business Process Excellence. The majority of the Top 25 Supply Chains rely on Software AG's webMethods technology to improve process visibility and efficiency. Contact us for a complimentary analysis to see how your supply chain stacks up against your peers on key metrics.

Web:  http://www.softwareag.com/us

Email:  fastresults@softwareag.com

Phone:  (703) 860-5050